Effective date: 04/03/2017
Last updated: 26/03/2026

nWorks (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how the nWorks mobile application and related services collect, use, store, and share information when you use our app.

This Privacy Policy applies to the nWorks mobile application, including features related to roster management, shifts, timesheets, payroll support, forms, audits, profile management, and notifications.

1. Information We Collect

Depending on how you use the app, we may collect the following categories of information.

A. Account and identity information

When you sign in or use your account, we may collect:

  • your name
  • email address
  • user ID or account slug
  • role or permission level
  • company and site associations

B. Profile and employment information

If your employer or organization enables profile features, we may collect and display information such as:

  • preferred name
  • gender
  • address, suburb, state, and postcode
  • phone number
  • employment type or engagement information
  • emergency contact details
  • banking details
  • superannuation details
  • ABN, tax-related details, and related employment information
  • passport and visa-related details where applicable

C. Shift, roster, availability, and timesheet information

When you use the workforce features of the app, we may collect and process:

  • shift assignments
  • roster details
  • shift start and end times
  • check-in and check-out timestamps
  • availability submissions
  • timesheet records
  • work site details

D. Location information

When you use shift check-in or check-out features, the app may collect your location data, including latitude and longitude, to verify attendance, site presence, or work event timing.

E. Photos, files, and signatures

The app may collect:

  • photos taken during check-in or check-out
  • files or images uploaded as part of forms or audits
  • handwritten signatures submitted for check-in, check-out, shift forms, or audit forms

F. Forms and audit responses

If your organization uses digital forms or audit workflows, we may collect:

  • your form responses
  • audit answers
  • uploaded attachments
  • related timestamps and identifiers
  • your signature where required

G. Device and notification information

To support push notifications and device registration, we may collect:

  • device identifiers generated by the app
  • push notification token(s), such as Firebase Cloud Messaging token
  • platform information, such as iOS or Android

H. Authentication and session information

When you sign in, we may process:

  • login credentials such as email and password
  • access tokens
  • refresh tokens
  • session-related information needed to keep you signed in securely

2. How We Use Your Information

We use personal information to:

  • authenticate users and manage secure sign-in
  • provide roster, shift, availability, timesheet, profile, form, and audit functionality
  • record and verify check-in and check-out events
  • process attendance-related photos, signatures, and location data
  • support payroll and workforce administration workflows
  • allow users to view and update profile and employment-related information
  • send push notifications and in-app operational messages
  • maintain app security, troubleshoot issues, and prevent misuse
  • comply with legal, contractual, and workplace obligations

3. Why We Collect Certain Data

Some information is collected because it is necessary for the core purpose of the app. For example:

  • location may be required for check-in and check-out verification
  • photos may be required for attendance verification
  • signatures may be required to complete forms, audits, or shift events
  • profile and employment data may be necessary for workforce administration and payroll-related processes
  • notification tokens are used to send important app notifications

If you do not provide certain information, some features of the app may not work properly.

4. How Information Is Shared

We may share information:

  • with your employer, worksite operator, administrator, or authorized organization using nWorks
  • with service providers who support app hosting, infrastructure, authentication, cloud messaging, file storage, or technical operations
  • where required by law, regulation, court order, or lawful request
  • to protect the rights, safety, security, and integrity of our users, customers, staff, and systems

We do not sell your personal information.

5. Push Notifications

If notifications are enabled on your device, we may send operational notifications such as:

  • shift-related reminders
  • app alerts
  • workflow or attendance notifications

To do this, the app may register your device and store a push notification token.

You can manage notifications in your device settings.

6. Photos, Camera, Files, and Signatures

The app may request access to your:

  • camera, to capture attendance or workflow photos
  • files or media, to upload attachments for forms or audits

Any photos, files, or signatures you submit through the app may be stored and processed by us or by your organization as part of operational records.

7. Location Services

The app may use location data when you check in or check out of a shift or perform other attendance-related actions.

You can manage location access in your device settings. However, disabling location access may prevent some app features from functioning correctly.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • provide the app and related services
  • support workforce, compliance, payroll, attendance, and recordkeeping needs
  • meet contractual and legal obligations
  • resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and your organization’s requirements.

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your information may be processed or stored in countries other than your own, depending on where our systems, service providers, or your organization operate. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights to:

  • access personal information we hold about you
  • request correction of inaccurate information
  • request deletion of certain information
  • object to or restrict certain processing
  • withdraw permissions, such as location, camera, or notifications, through device settings

Some rights may be limited where information is required for legal, employment, compliance, payroll, or operational purposes.

To make a privacy request, contact us using the details below.

12. Children’s Privacy

The nWorks app is intended for workplace and business use and is not directed to children.

13. Third-Party Services

The app may rely on third-party providers for services such as push notifications, infrastructure, hosting, authentication, and file handling. Those providers may process information on our behalf under their own terms and privacy practices where applicable.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date and may provide additional notice where required.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

[Company Legal Name]
Email: [email protected]
Website: https://on5.io
Address: NW F01 122 Studio Lane, Docklands, 3008 VIC